Terms of Service

Acceptance of Terms

Agreement to Terms

By accessing or using our website and services, you agree to be bound by these Terms of Service.

Welcome to Dynamic Therapy Solutions ("DTS," "we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you and Dynamic Therapy Solutions regarding your use of:

Our website at dynamictherapysolutions.org
Our healthcare and therapy services
Our educational resources and materials
Any related services or applications we provide

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Definitions

"Services"

All healthcare services, website features, educational content, and related offerings provided by DTS.

"User" or "You"

Any individual who accesses or uses our website or services, including patients, caregivers, and visitors.

"Content"

All text, images, videos, software, and other materials available through our services.

"Healthcare Services"

Professional therapy services including speech-language pathology, AAC services, and reading support.

Healthcare Services

No Provider-Patient Relationship from Website Use

Important Notice

Accessing our website or reading our content does not create a healthcare provider-patient relationship.

A healthcare provider-patient relationship is established only when:

You formally schedule and attend an appointment
We complete an intake and assessment process
Both parties agree to begin treatment services
Appropriate consent forms are completed and signed

Medical Disclaimer

Not Individual Medical Advice

Information on our website is for general educational purposes only and does not constitute individual medical advice, diagnosis, or treatment recommendations.

Our website content, including articles, resources, and general information about speech therapy:

Is not intended to replace professional medical advice
Should not be used for diagnosing or treating health conditions
May not be applicable to your specific situation
Should be discussed with qualified healthcare professionals

Emergency Notice

Medical Emergencies

Do not use our website or services for medical emergencies.

For medical emergencies, immediately call 911 or go to your nearest emergency room. For urgent healthcare needs, contact your primary care physician or urgent care facility.

AI-Generated Communications (Effective January 1, 2025)

California AB 3030 Compliance

As required by California law, we disclose when artificial intelligence generates healthcare communications.

When we use artificial intelligence to generate written or verbal communications:

We will clearly disclose at the beginning that content was generated by AI
We provide clear instructions for contacting human healthcare providers
AI-generated content does not replace professional clinical judgment
You always have the right to speak with a human healthcare provider

Website Use and Restrictions

Permitted Uses

• Access educational content
• Schedule appointments
• Contact our team
• Learn about our services
• Access patient resources

Prohibited Uses

• Unauthorized commercial use
• Reverse engineering or hacking
• Sharing false information
• Violating others' privacy
• Illegal or harmful activities

User Responsibilities

When using our website and services, you agree to:

Provide accurate and current information
Maintain the security of your account credentials
Respect the privacy and rights of other users
Comply with all applicable laws and regulations
Use services for legitimate healthcare purposes only

User Accounts and Registration

Some features of our services may require you to create an account. When creating an account:

Account Security

• Choose a strong, unique password
• Do not share your account credentials
• Notify us immediately of any unauthorized access
• Keep your contact information updated
• Log out of shared or public computers

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

Intellectual Property Rights

Protected Content

All content on our website is protected by copyright and other intellectual property laws.

Our Rights

Dynamic Therapy Solutions owns or licenses all content on our website, including:

Text, images, videos, and audio content
Website design and user interface
Educational materials and resources
Logos, trademarks, and brand elements
Software and technical implementations

Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our content for personal, non-commercial purposes related to your healthcare needs.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

HIPAA Compliance

Protected health information is handled in accordance with HIPAA regulations and industry best practices.

California Privacy Rights

California residents have additional rights under CCPA/CPRA, detailed in our Privacy Policy.

Payment Terms and Billing

Service Fees

Fees for our healthcare services are based on current fee schedules and may vary by:

Type of service provided
Duration and complexity of treatment
Insurance coverage and benefits
Payment method and timing

Payment Options

Insurance

• Most major insurance plans accepted
• Benefits verification provided
• Prior authorization assistance

Self-Pay

• Credit/debit cards
• HSA/FSA accounts
• Payment plans available

Billing Policies

Payment is due at the time of service unless other arrangements are made
Insurance copayments and deductibles are collected when due
Outstanding balances may be subject to collection procedures
Financial assistance programs may be available for qualifying families

Cancellation and Refund Policy

Appointment Cancellations

• 24-hour advance notice required
• Same-day cancellations may incur fees
• No-show appointments are charged
• Emergency exceptions considered

Refund Eligibility

• Unused prepaid services
• Billing errors or overcharges
• Services not delivered as promised
• Insurance payment adjustments

Refund requests must be submitted in writing within 30 days of the billing date. Processing may take 5-10 business days after approval.

Liability and Disclaimers

Limitation of Liability

Our liability is limited to the extent permitted by California law, with exceptions for healthcare services covered by professional liability insurance.

Service Disclaimers

While we strive to provide high-quality services:

We cannot guarantee specific treatment outcomes
Individual results may vary based on many factors
Website content may not be error-free or constantly updated
Third-party services may have their own terms and limitations

Professional Standards

Our healthcare services are provided in accordance with professional standards of care and are covered by professional liability insurance as required by California law.

California Consumer Rights

Enhanced Consumer Protections

California residents have additional rights and protections under state consumer protection laws.

Right to Cancel

For certain services, California consumers may have the right to cancel within a specified period. This includes:

Home solicitation contracts
Certain service agreements over $25
Services not yet performed

Complaint Resolution

If you have concerns about our services, you may contact:

California Department of Consumer Affairs

For licensing and professional conduct issues

Better Business Bureau

For business practice concerns

Dispute Resolution

Internal Resolution Process

We encourage direct communication to resolve any disputes. Our internal process includes:

Initial Contact

Contact our patient advocate or office manager

Investigation

We review the issue and gather relevant information

Resolution

We work with you to find a mutually acceptable solution

External Options

If internal resolution is not successful, you may pursue other options including mediation, arbitration, or court proceedings as permitted by California law.

Modifications to Terms

We may update these Terms periodically to reflect changes in our services, legal requirements, or business practices. When we make material changes:

We will post the updated Terms on our website
We will update the "Last Modified" date
We may notify you by email if you have provided your email address
For significant changes, we may provide additional notice

Continued use of our services after changes take effect constitutes acceptance of the new Terms.

Termination

Termination by You

You may discontinue use of our services at any time. For ongoing healthcare services, we recommend discussing termination with your provider to ensure continuity of care.

Termination by Us

We may terminate or suspend your access to our services if you:

Violate these Terms or our policies
Engage in harmful or illegal activities
Fail to pay required fees
Violate professional boundaries or safety protocols

For healthcare services, termination will follow professional and legal standards, including appropriate notice and transition of care when clinically indicated.

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any legal proceedings must be brought in the appropriate courts of California.

Applicable Regulations

Our services are subject to various federal and state regulations:

• Health Insurance Portability and Accountability Act (HIPAA)
• California Consumer Privacy Act (CCPA)
• California Health and Safety Code
• Business and Professions Code

Contact Information

Questions About These Terms

General Inquiries

Email: info@dynamictherapysolutions.org

Phone: (661) 274-8454

Business Hours: Monday-Friday, 8:00 AM - 6:00 PM PST

Legal & Compliance